Whether you are comparing outdoor equipment, checking on an existing purchase, or need help with something after delivery, Vortex welcomes your questions.
Before Sending a Message
For an order-related request, please include your order number whenever possible. If your question concerns a particular product, adding the product name or relevant details will help us understand what you need.
What Can We Help With?
Our customer support team can assist with matters such as:
- Product and specification questions
- Order status
- Shipping and delivery
- Damaged or incorrect shipments
- Returns and refunds
- Payment-related questions
- General store inquiries
Product Questions
If you're considering a telescope, rangefinder, outdoor clothing item, or another product, you can contact us before placing your order.
For technical or product-specific questions, please mention the exact product you are asking about so we can provide more relevant assistance.
After Your Purchase
If something doesn't look right after your order arrives, please contact us before making any alterations, repairs, or other modifications to the product.
For visible damage or incorrect items, photographs can be helpful when we review your request.
Email Support
Email is the best way to provide order numbers, photographs, product details, and other information related to your request.
Phone
+1 (802) 310-7834
Business Address
Vortex
407 Lincoln Rd
Miami Beach, FL 33139
United States
We're Ready to Hear From You
Please provide as much relevant information as possible when contacting us. A clear description of your question or issue allows our team to understand the situation and respond more efficiently.
Vortex
Email: support@vortexv.shop
Phone: +1 (802) 310-7834.