Privacy Policy

At Vortex, we understand that customers want to know what happens to their information when they shop online. This Privacy Policy describes the types of information that may be handled through our store and the purposes for which it may be used.

Information Associated With Your Order

When you purchase a product, we may need information such as your name, email address, telephone number, billing information, shipping address, purchased items, and order details.

This information allows us to identify your order, arrange fulfillment and delivery, communicate with you, and provide customer service.

When You Contact Us

If you email or otherwise contact Vortex, we may retain the information you provide in order to respond to your request and maintain a record of customer service communications.

For example, a support request may include your name, order number, product information, photographs, or other details you choose to provide.

Information Collected While Browsing

Our website and the technologies used to operate it may automatically receive certain technical information from your device.

This can include your IP address, browser and device characteristics, pages visited, referring information, and interactions with our website.

We may use this information to understand website activity, improve functionality, troubleshoot technical problems, and help maintain website security.

How We Use Information

Information handled through our store may be used to:

Complete and manage purchases
Verify and process transactions
Arrange shipment and provide delivery updates
Respond to questions and support requests
Process returns, refunds, or product issues
Improve our website and customer experience
Monitor and protect the security of our store
Detect potentially fraudulent or unauthorized activity
Meet applicable legal requirements

Information Used by Service Providers

Vortex works with third-party providers that help operate an online store.

Depending on the service, these companies may assist with payment processing, shipping, website hosting, analytics, customer support, security, or other business operations.

Only information reasonably necessary for the relevant service may be provided to these companies. Their handling of information may also be governed by their own privacy policies.

Cookies and Similar Technologies

Our store may use cookies and similar technologies to keep certain website functions operating, remember preferences, analyze visitor activity, and improve website performance.

Your browser may allow you to control or restrict cookies. Some portions of the website may not function properly if essential cookies are disabled.

Communications

We may send transactional messages related to purchases, such as order confirmations, shipment updates, or customer service responses.

Where promotional communications are sent, you may have the option to unsubscribe from them. Opting out of marketing communications does not prevent us from sending necessary information related to an existing transaction.

Information Security

We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Privacy Choices and Requests

Depending on your location, applicable privacy laws may provide you with rights concerning your personal information.

These rights may include requesting access to certain information, asking for corrections, requesting deletion where applicable, or making other privacy-related requests.

To submit a request, contact us using the information below. We may ask for reasonable information to verify the request.

Children

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under that age.

Links to Other Services

Our website may contain links or connections to websites and services operated by other companies.

Those third-party services have their own privacy practices, and Vortex is not responsible for how information is handled once you interact directly with another provider.