Refund Policy

At Vortex, we understand that outdoor equipment is often purchased for a specific activity, environment, or trip. If an item does not meet your needs, our return process is designed to give you a clear way to request a refund.

Return Period

Return requests must generally be submitted within 30 days from the date your order was delivered.

Please contact us before sending a product back so that we can review the request and provide the appropriate return instructions.

Condition of Returned Products

For a standard return, the product should be:

Unused and in its original condition
Free from damage, dirt, stains, odors, or excessive wear
Returned with the original packaging and included accessories, when applicable
Accompanied by the original order information

Outdoor clothing should be unworn and unwashed, with original tags attached where applicable.

Outdoor Optics and Equipment

For products such as telescopes, rangefinders, optical equipment, and related accessories, please inspect the item carefully before using it outdoors.

A product that has been damaged through improper handling, modification, impact, misuse, or failure to follow the applicable product instructions may not qualify for a standard change-of-mind return.

If Your Item Has a Problem

If you receive a product with a manufacturing defect, shipping damage, missing components, or another issue that was present when you received it, contact us promptly.

Please provide your order number and, when useful, photographs or video showing the problem. We may request additional information to determine the most appropriate resolution.

Depending on the circumstances, we may offer a replacement, repair, or refund.

Returns Because You Changed Your Mind

If you decide that a product is not suitable for your needs, an eligible return may be requested within the applicable return period.

The product must meet our return-condition requirements. Return shipping for a voluntary change-of-mind return is generally the customer's responsibility.

Items That Cannot Be Accepted

A return may be declined when an item has been substantially used, altered, damaged through misuse, or returned without essential components.

Products showing excessive wear or damage that occurred after delivery may also be ineligible for a standard refund.

How to Begin a Return

Send an email to support@vortexv.shop before shipping your product.

Please include:

Your order number
The product name
The reason for the return
Photos or other information when relevant

Our team will review your request and provide further instructions.

Please do not send a return to our business address unless our customer service team specifically instructs you to do so.

Refund Review

Returned products are inspected after they are received.

If the return meets the applicable requirements, the approved refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Return Shipping Costs

When a return is approved because of a confirmed defective, damaged, or incorrectly shipped product, Vortex will cover reasonable return shipping costs as applicable.

For eligible returns made because of personal preference or change of mind, the customer is generally responsible for return shipping.